CubiCasa FAQs
Questions regarding the scan
-What is the best scanning technique for data collection?
Please kindly check this link, where you can see the best scanning practices article and video with all the tips needed.
-How to scan a two-story property? Do I need to do something when I move to another floor?
You just need to continue scanning while going upstairs/downstairs, our system will automatically recognize the stairs and include this area on a new floor.
-How do I scan exterior areas or detached structures?
In order to capture detached structures, it's okay to walk any distance less than 300 feet while still scanning, if the distance is bigger than that, we would recommend making two separate scans.
Exterior areas can also be included in the floor plan, please check this video for some tips on how to scan these areas.
Questions on how to edit the floor plan
-How do I edit the floor plan?
We have two ways of editing and fixing a floor plan, Quick Edit and Change Request.
On the Quick Edit tool, you can do a few minor changes like:
In case you can't solve it on the Quick Edit tool, you can submit a Change Request so that the production team can change this for you. See the example requests below:
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Add, change, or remove doors, windows, and furniture
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Add a space you forgot or were unable to scan, for example, a garage, a room, or a balcony (Please note that we cannot guarantee the accuracy of dimensions for areas that haven’t been scanned)
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Structural changes, for example, changes in wall positions
How do I submit a Change Request?
You can submit a Change Request through the order's page -> Actions -> Change request:
After that, you can click on "New Request" add all necessary information, and send.
Account related questions
How do I add my MLS ID to my account?
You can add your MLS information by following these steps:
1. Log in to your account from the website
2. Click on the Settings button on the left side of your screen
3. Click on the Company tab
4. Click on the MLS Membership tab on the top menu option
5. Enter your MLS membership information and select "Add Membership" when you are done to save
Additional Resources:
For support email: help@cubicasa.com
or visit the CubiCasa Knowledge Base to Chat with Support
CubiCasa YouTube Channel
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Large Property Fees (Over 5000sq ft total scanned area)